Customer Service Specialist

Job Summary:
Cybermedia Technologies Inc. is seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will serve as the primary point of contact for clients, ensuring a positive experience by addressing inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer complaints in a professional and timely manner
• Maintain detailed records of customer interactions and transactions
• Provide accurate information regarding products, services, and policies
• Collaborate with internal teams to escalate and resolve complex issues
• Follow up with customers to ensure satisfaction and issue resolution
• Identify opportunities to improve customer experience and processes