Bilingual Account Support Representative, Employer Solutions (TELUS Health)

TELUS Health is hiring a Bilingual Account Support Representative for its Employer Solutions team in Montreal. Within the Alliances Customer Success team, you'll manage a specific block of clients — driving growth, building long-term relationships, and delivering excellent customer service and consultative support around Employee Assistance and wellbeing programs. Responsibilities include responding to client inquiries and service requests, executing client contracts and programs, program governance and reporting, delivering manager/employee orientations (by phone or webinar), coordinating quality assurance reviews, and maintaining the CRM. Requirements include a university degree in business or equivalent experience, 2-5 years in a sales/account management environment (HR, wellness or EAP experience an asset), strong communication and organizational skills, and bilingual proficiency in English and French (required given the role's national scope). Full-time, hybrid — flexible in-office/virtual work based in Montreal. Apply directly on TELUS's official careers site: https://careers.telus.com/job/Montréal-Bilingual-Account-Support-Representative,-Employer-Solutions-QC/603091317/